Refund policy

14 Day Return Policy

Thank you for shopping with Holmes Away From Home Travel Channel.

We take great pride in providing quality merchandise and handmade products that reflect our adventures and creativity. If you are not completely satisfied with your purchase, we are here to help.

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Eligibility for Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

Your item must be unused, unwashed, and in the same condition that you received it.

It must be in the original packaging.

For candles, wax melts, or other fragrance products, the items must be unlit and unopened.

Please note that gift cards, clearance or sale items, and custom or personalized products are not eligible for return.

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How to Start a Return

To start a return, please contact our support team at HolmesTravelChannel@gmail.com with your order number and reason for return.

Once your request is approved, we will send you detailed instructions on where to send your item back.

Please do not send your purchase back without contacting us first, as this may delay processing.

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Refunds

Once we receive and inspect your returned item, you will be notified by email that your refund has been approved or denied.

If approved, a refund will be issued to your original payment method within 5 to 7 business days.

Please note:

Shipping costs are non refundable.

Refunds may take additional time to appear on your statement depending on your bank or credit card company.

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Exchanges

We only replace items that arrive defective, damaged, or incorrect.

If you received a damaged or incorrect item, email HolmesTravelChannel@gmail.com within 7 days of delivery and include photos of the item and packaging. We will work to resolve the issue as quickly as possible.

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Return Shipping

Unless the return is due to an error on our part, such as a wrong item or defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for higher value items, as we cannot guarantee that we will receive your returned package.

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Non Returnable Items

Gift cards

Clearance and sale items

Personalized or custom items

Used candles, wax melts, or fragrance products

Digital downloads

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Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before your refund is officially posted.

3. Contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at HolmesTravelChannel@gmail.com.

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Questions

For any questions regarding returns, refunds, or exchanges, please contact us at:

olmesTravelChannel@gmail.com

Holmes Away From Home Travel Channel

Florida, USA