Shipping policy

14-Day Return Policy

At Holmes Travel Channel, we want you to love every item you purchase from us — whether it’s a cozy shirt, a unique piece of merchandise, or one of our hand-poured candles.

If you’re not completely satisfied with your order, we’re here to help.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return:

The item must be unused, unwashed, and in the same condition that you received it.

It must also be in the original packaging.

For candles and wax products, the item must be unused and unlit.

To start a return, please email support@holmestravelchannel.com with your order number and reason for return. Once your return is approved, you’ll receive instructions on where to send your item.

Refunds

Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original method of payment within 5–7 business days.

Please note that shipping costs are non-refundable.

Exchanges

We only replace items that arrive defective or damaged.

If you need to exchange an item for the same product, email support@holmestravelchannel.com and include a photo of the issue.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Clearance or sale items

Custom or personalized products

Used candles or wax melts

Shipping Your Return

You are responsible for paying for your own shipping costs when returning an item.

If the return is due to our error (e.g., wrong item or damaged product), we’ll cover the return shipping.

Questions?

We’re always happy to help. Contact us at support@holmestravelchannel.com for any questions regarding returns, refunds, or exchanges.